We liked the size and shape of this. We liked the price. I'd never used one of these before.We had 3 people setting it up, and it took about 1/2 hour. Easy to setup with 3 people! Two people would have taken longer. One person... I venture to guess it would have seemed impossible.
Our package said limited lifetime warranty. This is what is not covered:
"Damage to the product that results from normal wear and tear, abuse, misuse, neglect, natural disaster, or any unauthorized disassembly, repair or modification." Well, it rained ONE TIME and the thing collapsed, causing two of the poles to bend in half with what appears to be the ease of aluminum cans. This was after it had been setup for approx. 3 weeks.
I called customer service, and they say weather damage is not covered. Even though it was only setup for 3 weeks, they implied that the damage was due to 'wear and tear.' :rolleyes:
You know, if I had money I'd have to contact a lawyer regarding their failure to back their lifetime warranty, since a 10 minute rain storm does not constitute 'natural disaster.' I am sure there are more than two customers who have had unsatisfactory results from this product!
Of course, if I had money, I would have bought a more expensive and obviously more reliable screen house!!!
Customer service is also very rude.
Hmmm.... Amazon has a link to the CPSC, maybe I will report this item as unsafe. Because anyone taking shelter in it during a 10 minute rainstorm may find it collapsing on their head.
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Product Description:
Bugs won't stand a chance of crashing your party if you hold it in this screen house from Eddie Bauer. The roomy hexagonal canopy easily assembles on the grass, and optional deck feet allow you to mount it on the patio, too. Keep the screen walls zipped up when the mosquitoes are bad, or zip them down on a sunny, quiet evening. Decorative fabric closures equipped with easy-close fasteners hide the support poles. Imported. 7-1/2Hx13Wx15L'.
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